外贸电话开发客户技巧之天龙八音：杀
电商之家 通过电话杀入对方公司内部，让对方公司前台接线员为你服务。
我们做业务的是不是都一心想找采购？ 是不是经常会直接说，我们看看下面的情景会发生什么情况？
情景1：
业务员：“Good morning.I would like to speak with your manager of purchase. Is that person in office?”
接线员：“Who is this? Who are you? What is this about?”
这样打电话通常会遭到接线员的拒绝和抵触。
情景2：
业务员：“Good morning,Oh,You have a lovely voice.This is Wolf from ABC company and I’d like to speak with your purchase manager. Would you be a sweet heart and connect me over?”
接线员：“What? I can not help you unless I know what is regarding.”
这样想通过恭维接线员来达到找采购的目的，也常常会被拒绝，接线员看不到你，不知道你有多帅，这样恭维如同情景3:
业务员：“This is Wolf from ABC company. Connect me with your director of purchase.”
接线员：“Who are you with? Do you have the person’s name that your are looking for? If you have no, I can not connect for you.”
如果不知道对方公司联系人名，直接打电话找人，也会遭到拒绝。找死。
那么如何杀入？
我们用以下技巧：让你的声音友好，语速稍慢，听起来专业像老板身份或有决定权的人打来电话。
注意打电话的时候不要透露公司名，因为如果你不是大牌公司，人家也不认识。电话拨通后….
接线员：“Good morning. KKK company. How can I drect your call?”
业务员：“Good morning. This is Wolf and I need you direct me to import department,please.”
接线员：“What is this in regards to, Mr. Wolf?”
业务员：“This is about our business relationship with your firm. We are the developer and exclusive provider of 6 Disk Car DVD player and I’d like to set up a time to talk with your import manager to determine whether
or not this new design product will be of benefit to KKK Company.Will you connect me, please?”
接线员：“Is he expecting your call?”
业务员：“Well, no, not exactly.”
接线员：“Hold on please.”
如何获得对方公司负责人姓名？通过以下技巧获得：
只问对方负责人姓名，不让用接线员转接。仅仅进行火力侦察。一句简短的话即可。
这样的技巧适用于第一次接触开发的公司。这样往往会从接线员那里获得有效信息，正规公司通常不会隐瞒他们的负责人。
业务员：“Hello,This Wolf from ABC company and I would like to find out who your director of import”
接线员：“Mr David is the director”
获得姓名后如何联系对方？通过以回复电话的技巧让接线员转接。
业务员：“Hello, This is Wolf. Mr David want me give him a callback today. Is he in”
或者“This is Wolf. I’m returning David’s call. What’s the best time to catch he in?”
这样接线员几乎都不会拒绝为你转接电话。
国外公司的接线员接到电话的时候通常会自报姓名。这个时候专业，准确，诚恳的声音来打电话，会让你顺利接通客户。比如：
接线员：“KKK Company（或David office）This is Jeny.”
业务员：“Hi, Jeny, I’m trying to reach David.
接线员：“Hold on please.“
也可以这么说
业务员：“Jeny! David called me earlier. I’m trying to reach him, and I hope you can help me out. He said to call him at ten, but I haven’t been able to get in touch with him. Do you mind paging him, or should I call back this afternoon? ”
接线员“Hold on please.