从客户开发到客户下单全过程 – 附往来邮件
我： Good morning, it’s Terry from China, we provide cloth hangers, as I saw some hangers on your webpage, I think you might need some of our products, could you please tell me whom should I talk to?
客户： You should talk to me. Could you please send your product information to me?
我： I’m glad to do so. Could I have your name and email address please?
客户： My name is Lucy, you could send the email to [email protected]
我： Thanks , I’m going to send the email to you. Have a nice day.
客户： Thanks for calling, you as well, bye.
It’s been a great pleasure to talk with you via the phone.
It’s Terry from China, we are manufacturer of all kinds of clothes hangers.
We have attached our product E-catalog in this email, which is for your consideration, please take a short look at it.
Since we have been in this business for over 13 years, we provide hangers with competitive prices and reliable quality.
If you are interested in any models of our products, please feel free to let us know.
We are looking forward to hearing from you.
I wish you all the best,
Terry (Sales Representative)
thank you so much for calling me and also for emailing me
I am currently looking for a hanger supplier so it was very good timing
i will ask you to quote on my current coat hangers
I will also ask you to help me design my own coathanger
it will be a coathanger which is a combination of a few different hangers
can you please send me an image of a hanger which you can hang
pants with no slip rail and a skirt hanger combined in the one hanger?
looking forward to receiving your pricing for the hangers which i have attached
and your ideas about a hanger which can combine many different features
发现客人的最终目的是为了design my own coathanger
It’s so great to hear from you. I’m so sorry for could not reply earlier, I got two clients visiting our factory today and tomorrow, I had no time to read and reply your email.
It’s been a great news for us that you are currently looking for hanger suppliers, we do believe we could be the one that you are looking for.
1) Prices for the hangers that you have attached are as following, please confirm
Wood: US$ xxx/ Piece (FOB Shenzhen)
Pant: US$ xxx/ Piece (FOB Shenzhen)
Skirt: US$ xxx/ Piece (FOB Shenzhen)
Above prices are based on the total quantity of 1×20 ‘GP.
We could not quote for the plastic hanger without knowing it’s dimensions. Please advise.
2) It would be our pleasure to disign coathangers for you. Attached pictures shows two models of our products which we think you might be interested in, please confirm. We would be glad to hear your opinions on the hangers in your mind, if you could tell us the shape and compositions of the product, which could be much easier for us to design.
Looking forward to hearing from you.
thank you for your quote
what great timing – I was just sending you this
can you please quote this hanger attached ?
metal hook is 8cm to start of top of hanger
hanger is 15cm in height
Thanks for your email and your product picture as well.
Since plastic hanger is different from wooden hanger, we could not figure out the exact price without detail information of the product, such as its thickness, its weight, etc.
If we could get a sample of your hanger, which could be the best. So that we can figure out everything much easier.
Looking forward to hearing from you.
Hi Terry, I don’t want to send my sample out just yet – a general idea of price is much better for me ?
Hi Lucy, It’s ok if you do not want to send your sample out yet.
Could you please let me know how many pcs you want to buy? The price we are going to quote would be closer to the exact price if we know the quantity of the order.
Ten thousand pieces would be our first order.
Please understand this product is highly confidential and is for you to see only
This would be a ongoing business relationship and not a once off deal
How about the weight of you hanger? The price of plastic hanger is mainly depend on its weight
How about the weight of you hanger? The price of plastic hanger is mainly depend on its weight
It is very light I will have to weigh it in 30 minutes
0.077 is the weight
FOB Shenzhen price for each piece is ABOUT XXX USD based on the quantity of 10.000 pcs.
Exact price could be figured out only if we can see the sample.
this price is very high but I am sure we can work something out
are there any other costs involved in this transaction?
is your office in Shenzhen?
are you having chinese holiday for 1st October – throught to 8th October?
The price I quoted is estimated price. Because the quantity is not that large, the export operating cost for each piece would be higher then if the quanlity could be a container, you could understand that, right? Hopefully we can find a way to cut down the price a little bit the time when we get your sample.
We do not have office in Shenzhen. Our factory is located in Guilin, which is not far from Shenzhen, that’s the reason why we used to quote FOB Shenzhen prices. There isn’t any port in Guilin, it’s an inland city, not that big either, but the labor power is very cheap, the workers’ salary is very low, which could save the cost of the products.
Yes, 1st October is our National day, we used to have one week holiday, but this year, 3rd October is Mid-Autumn Festival, which is one of the most important festivals in China, so we will have one more day off this year.
can you quote me on a quantity of
50 thousand pieces
one hundred thousand pieces
and a container load
Around 40.000 pcs fills a 20 feet container, 80.000 pcs fills 1×40 ‘GP.
Price for 40.000 pcs XXX USD
Price for 80.000 pcs XXX USD
Prices are still estimated, which are for your consideration.
Hi terry. are the plastic hangers moulded in your factory or are you outsourcing the moulding
Hi Lucy, that’s correct, we do everything ourselves, moulded in our factory and manufactured in our factory as well
thank you so much for your professionalism in regards to my quotes
i appreciate your efficiency and instant reply to my emails
I think that it is an amazing co incidence that you called me in Sydney when I was looking
for a hanger supplier.
how did you find me ?
Terry – as I explained this is all very confidential – I hope I have your trust
I would like to send you my sample by air express but it is the only sample that I have
we will call this sample the xxx hanger from here on
I will then go through it with you
you may have some suggestions to make it better or save me money
some suggestions how we put my logo on to the hanger
I must ask that you send the xxx hanger back to me within 2 days is that possible ?
can you do that ?
i will also send you my samples of the other 4 hangers that I currently sell
you can keep these samples and quote accordingly
have a lovely weekend
Which address is it best to send you the samples ?
How much should I pay for the moulds?
Thanks for your Email.
Following is the address you could send samples to, please confirm
Company Name: xxxxxx
Contact person: Terry
Contact Number: xxxxxx
The hanger is made of four parts, which means we need make four moulds in total, and the price for the moulds would be 3200 USD, hope it could be acceptable for you.
We recieved the samples today, and passed them to our production department. They told me the prices stay the same as what we quoted before. Please confirm.
ok thank you that is wonderful
I am really happy with your service
the first order will be ten thousand pieces
with many repeat orders after that
How’s your weekend?
I wrote this email on the purpose of telling you that our people took your hanger apart today, firstly, we found we should increase the moulds for the hanger, secendly we found out that the body of your hanger is made of ABS, but we thought it was made of PP the first time when we saw pictures and your sample. And the price of ABS is much more expensive than PP, because the strength and flexility of ABS is much higher than that of PP.
And the shoulders are made of two moulds on the purpose of anti slipping. The time when we complete the shoulders the hanger, we will cover a plastic film on it. We are sure we could make exactly the same hangers as your sample. But it’s much more complicated than what we expected. And the price would change a lot. We are asking for 10 cents more for each piece now. We already tried our best to keep prices for the moulds the same as we quoted.
I’m so sorry for this, and we are looking forward to hearing your opinions on this matter.
this is all beginning to be bad news ……
firstly you changed the amount for the moulds
and now you are increasing the price of the hanger by 10c –
this is an incredibly large amount to increase by
I really thought that all of this was going to go ahead
I will have to get back to the other companies who are interested in my business –
I’m sure you can understand this
I am really not a hard woman to do business with but you are worrying me as
you are changing your mind so much. I thought your company could have seen
the ” bigger picture ” and this was not going to be a once off order. I would continue to purchase from
I would like you to re consider your offers – please send me a detailed quotation for each piece, mould etc
and finnancial requirements you need from my company so we are both very clear.
after I receive that – I will consider it….
May I please ask you to package up my xxx hanger with all of its attachments and
i will send a courier to collect it. Please let me know when this is ready.
I still haven’t received a quotation for my other hangers – I would still like this quotation.
I don’t need to have these other hangers returned to me
I do understand your feeling, because the price has changed a lot compared with what I quoted before, business should not be like this. But please allow me to provide an explanation.
1) Your hanger is not common one, it’s made of several parts, except the meterial, we have to pay a lot to our workers.
2) For another reason, as I mentioned before, the meterial of your hanger is on the top side, but not as what we seen on the pictures. And more complicated as we thought. I do apologize the first time when I see the sample and I could not tell the meterial of the hanger.
3) The reason why we changed the amount of the mould because the shoulder of your hanger is actually made of two moulds, if we make only one mould for the shoulder, it will not work as no slip shoulder, which is all for your needs.
Please do not say we are hard to do business with, actually we do a lot of business with companies from your country. XXX company is one of our largest buyers from Australia, they buy a lot of containers of hangers from us each year. The president of that company visited our office few days ago, he said he was so pleased with the prices and service we offered during all these years. You could call the company to confirm if everything I said is true or not.
I do apologize for the mistakes I made, and I concede that I’m not professional in this business at all, because I only had few months working experience in this field, but I really think it’s not too late to tell you the truth, then I told you. Before you pay money for your items, you know things well, and you can decide to pay or not, which is not bad news for you. Please imagine that if the time when you pay for the moulds, and then I tell you the price will change, what will you think? And what can you do?
The price for your other items and moulds do not change even one cent as what I quoted last week. Following are FOB prices for your other hangers, please confirm. I do not quote for your other plastic hanger, because we do not sell the same hanger as yours at the moment, since the quantity is very small, I’m sure you are not willing to pay for the mould.
Wood Suit Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1×20 ‘GP)
Metal Pant Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1×20 ‘GP)
Wood Skirt Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1×20 ‘GP)
If you need your samples back, please tell me the place and the person I can send the package to, I will do it shortly.
I do not know if you could understand all the things I said above or not, anyway, I apologize for all what I have done.
All the best,
there has to be a lot of thought go into all of this as it is a very large committment.
is there anything we can do regarding the pricing of the moulds?
I really want you to make my hanger for me – but I need you to be negotiable on the moulds?
there are other companies who are happy to decrease the price of moulds as business is very difficult everywhere
and in fact they have a much lower quantity for me to reach if i want the moulds for free ?
can you please re think the price of the moulds
can you please re think the quantity required for me to have the moulds for free?
thank you Terry
Thanks for your understanding. It’s been a great news for me that you are still interested in doing business with us.
Referring to the price for the moulds, as I mentioned before, we never aimed to get money from the moulds, because we have a very clear understanding that it’s not a once off deal.
To be honest, we could only get very little money from any kind of plastic hangers, just like all other plastic hanger suppliers, we keep the prices low, because we want to sell large volume. But I could understand your position, you are not a professional hanger distributor, 150 thousand pieces might cost one year or even longer for you to reach.
But for your hangers, we need to pay for the meterial, labor force, packaging, delivery (from our factory to the port), etc. Though I know this could be long term business, we can imagine how much we can get from this. I really do not have any idea how many pieces we should produce then we can get 3200 USD back.
Unfortunately this is all business, I feel sorry that I could not be any of help.
Thank you for re contacting me again I really want to go ahead but will let you know in a few days
I appreciate your calling –
i haven’t forgotten you
should know something more this week
I have another meeting this morning regarding the hangers
can you please send me through your final pricing
parts of hangers
I would like to go ahead with the hanger making sure that it has my logo on it
The hanger with the pant strip, the skirt clips and the black connector
I do not need the bar hanger with the white hook
I would like ten thousand pieces of the hanger
Five thousand pieces of the skirt clip
Five thousand black connectors
I appreciate your email, thanks for your interest in working with us.
The next step for us to go is moulds and it’s payment. It’s 3200 USD in total, and you need to pay the full money in advance, which is nonnegotiable. For hangers, if the order has been cancelled somehow during the process of manufacturing, we can sell them to others, but for moulds, if the project has been cancelled, no one’s willing to buy them. That’s the reason why we ask for the full money for the moulds before its production. After the samples has been confirmed by yourself, when you are placing order with us, the payment terms could be negotiated, 30% deposite, and the rest against the documents is always the case, L/C at sight is also acceptable.
Please take the above matters into consideration and I look forward to hearing from you.
Can u assure me that the hanger will be exactly as I supplied with my sample
Exactly the same thickness,size,colour and functionality?
When u send me the first sample – if there is anything that I am not happy with – how do you change the mould ?
Of course I am sure that I will be happy but this is a very large committment for me.
Can u please invoice me with banking details so I can transfer some funds
I understand what you are worrying about, if we could not make exact the same product as your samples, it’s unnecessary for us to ask for samples from you. We have your samples in our hand, then we have a very clear understanding what kind of product you need.
I promise there would not be any problem, even if there are problems with the samples, we re mould and re produce that for you for free…till you are happy with the them…
Attached are invioce and bank details, please confirm.