团队销售客服必备培训视频教程（Service and Sales – Building Relationships ）

提供了广泛的销售和服务项目，探索和展示技能和知识来改善关系和服务标准。

6种建立融洽关系的方法。
同情的力量
销售和服务的拐弯处
其中主要销售技巧
如何销售新创意?
先进的销售技术
10个基本接待技巧
特勤奖
如何管理和激励销售团队?

Psychologists Eve Ash and Peter Quarry present a wide range of programs on sales and service that explore and demonstrate skills and knowledge to improve relationships and service standards.

6 Ways to Build Rapport
The Power of Empathy
Sales and Service Turn-offs
7 Key Sales Skills
How to Sell a New Idea
Advanced Sales Techniques
10 Essential Reception Skills
Secret Service Awards
How to Manage and Motivate a Sales Team

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Psychologists Eve Ash and Peter Quarry present a wide range of programs on sales and service that explore and demonstrate skills and knowledge to improve relationships and service standards.

The nine video chapters are:

6 Ways to Build Rapport: 17 minutes Learn useful ways for creating a bond and connection – regardless of whether you are in sales, service or any other role that involves person to person contact.
The Power of Empathy: 16 minutes Discover the benefits of empathy. Learn techniques for getting out of the ‘anger trap’ and dealing with emotional people.
Sales and Service Turn-offs: 15 minutes Identify the ten core principles of excellent service and what typically turns customers off.
7 Key Sales Skills: 19 minutes Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face selling and phone sales.
How to Sell a New Idea: 15minutes Learn ten easy steps to present new ideas successfully to teams, managers, clients, media or investors.
Advanced Sales Techniques: 15 minutes This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encourage positive sales skills and behaviors.
10 Essential Reception Skills: 14 minutes Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. Essential viewing for job seekers and recruiters.
Secret Service Awards: 15 minutes The Secret Service Awards is where ‘Candid Camera’ meets ‘MTV’! Viewers have sent in their own secretly shot video clips of real life customer service. Our funky hosts present the 5 finalists in ‘the competition to find the best customers service in the world’. While we watch each video clip, the computer rates the clip out of 100, based on the customer service skills used. In between each clip, our hosts discuss the key training points about how to deliver outstanding service.
How to Manage and Motivate a Sales Team: 19 minutes Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their sales team. Find out how to encourage best performance.

 

教程目录：

Service and Sales – Building Relationships
└─Service and Sales – Building Relationships
1. 6 Ways to Build Rapport – Service and Sales – Building Relat .avi
2. The Power of Empathy – Service and Sales – Building Relation .avi
3. Sales and Service Turn-offs – Service and Sales – Building R .avi
4. 7 Key Sales Skills – Service and Sales – Building Relationsh .avi
5. How to Sell a New Idea – Service and Sales – Building Relati .avi
6. Advanced Sales Techniques – Service and Sales – Building Rel .avi
7. 10 Essential Reception Skills – Service and Sales – Building .avi
8. Secret Service Awards – Service and Sales – Building Relatio .avi
9. How to Manage and Motivate a Sales Team – Service and Sales .avi
Resources.url

 
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