[询盘案例库]客户的询盘你真的看仔细了吗?–[找产品确认产品细节]

询盘来源国家:哥伦比亚

产品行业:环保行业,水处理用的活性炭

买家询盘:
Inquiry from Wood based activated carbon for water treatmentThis message was sent to you only. Registered Location and Message Origin: **Dear **,I’m interested in your product(s) Wood based activated carbon for water treatment Activated carbon 1.developed pore structure 2.high intensity 3.strong adsorption 4.for gold,water treatment Friendly greetings. We are a Colombian company that works in wastewater treatment. We are mounting a leachate treatment plant, and we need activated carbon. We would like to know what type of carbon is best for this purpose, and if you would have available to sell 10 tons every two months, which is the price and shipping conditions.I appreciate your attention. ** ***

供应商回盘:
Dear Mr. **, How are you! As your request, we’ve replied your inquiry from alibaba, and introduced our coal based activated carbon your wastewater treatment, have you got it? In order to quote our best price for you, may i know some questions from you? -Have you ever bought activated carbon from China before?-Are you factory or trade company in Colombia?-Would like us send you some free samples to test? Your comments by return will be much appreciated. Looking forward to your earliest reply.

回盘备注:Dear Mr. **,Good day to you.I am **’s colleague ** from ** Factory, produce activated carbon.** have leave our factory, and i will take over his work. As your first email about require activated carbon for water treatment, and we are one of biggest factory in this field in China, Our produce ability can be 15t/day.Hope we will have chance service for you. Our factory located in the south of China, it make we have enrich high quality sources advantage, our price is always be competitive with high quality. Welcometo visit our factory when you come to China. Seems my customers are much prefer this kind of activated carbon on water treatment, would you like make a test on our activated carbon? Our free sample will be ready for you.Looking forward to you reply.Best wishes,**
Dear Mr. **,How are you?Thank you for your inquiry about activated carbon for wastewater treatment from alibaba dated on 28th Apr, and expressed our best price as your request, but still haven’tget any comments from your side. Are you still purchasing this product? if so, we would like to offer you a competitive price to prompt an opportunity to cooperate with each other.Hope can hear from you soon! Best regards**
Dear Mr. **,Thank you for your reply.We never had bought activated carbon from China or another country. We are a Colombiancompany working on wastewater and leachate treatment projects based in advanced oxidative process and adsorcion (activated carbon and zeolite).We will apreciate if you have any sugestion about the best kind of activated carbon for this aplication. We had done pilot models with coconut activated carbon (like powder), but we think that combinating two sizes (granular and powder) is a best option because the caudal (2 Lt per min) and the high contamination.We had calculated our needs in 10 ton per month, because the saturation of carbon with this kind of contaminated waters.Thank you very much for your attention.Looking forward for your reply,best regards,**

专家点评:客户同样的问题和要求提了两次,在你的几次回复中都没有看到回复。这些是目前客户最关心的问题,跟进客户就是要解决客户最关注的需求,如果眼中看不到客户的需求,肯定你的做法也得不到客户的认可。你的问题并不复杂,建议你把客户的两封邮件再详细看看,看到每个单词每个句子的意思都都完全明白了,用颜色把客户的所有需求标注出来,你就知道怎么回复了。
对于询盘,仔细看,认真回答,不要图省事而忽略客户任何一个问题和需求,每一个对你来说都可能是致命的。

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