[询盘案例库]询盘回复,多和买家互动,让他跟着你走!

询盘来源国家:加拿大
产品行业:壁炉

买家询盘:
thank you, I need to get it to at least halifax nova scotia.Where in Montreal would it be and does you price include shipping?

供应商回盘:
Dear ##,
thanks for your kind reply.
we can also delivery it to halifax, but the shipping fee is a little higher.
yes, i quote you the price including the shipping fee.
so pls check the attached price list.(delivered to halifax).
waiting for your quick responds.
best regars,

专家点评:
1. 买家要运到halifax nova,查了一下,这个也是属于加拿大一个港口。另外买家问报价是否包括运x费?是否说明你报价前没有加术语,或者说是买家看不懂呢,请查一下自己报价单。专业报价是CIF nova scotia Canada usd0.00/piece

2. 根据买家要求来做报价,反应很快,但是,顺序上有点颠倒,因为看下来买家还没有产品,而且,在回复询盘时并不要一味买家问什么,你就答什么,太被动,一定要站在买家角度来想问题,他问这些问题意义是什么?想达到什么结果?只要顺着买家思路想了才能找到真正的解决办法。

3. 建议不如做一个详细的对比报价表格放在邮件里,让买家互动你就是不断让他来选择你给的东西,牵着他的思路走。

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