[询盘案例库]回复询盘不仅仅是提供产品介绍和报价单–[咨询产品细节与贸易条件]

询盘来源国家:COLOMBIA
产品行业:矿山机械
买家询盘:Can you pleases send me more info on your flotation cells. For a Production capacity 10tns of hard rock per day.1-2 tns per hour. 1- GOLD ORE from mineralized quartz epidermal veins 2- composition of sulfides, quartz and iron oxides Thank you, XXXX
供应商回盘:1.Dear XXX, Good morning. This is XXX From XXX Co., Ltd.An inquiry was sent to me from u about the flotation which capacity is 1-2t/h. Thanks so much for ur trust and inquiry first. Quotation will be sent to u by next email. Thanks for ur time & best regards. Zoe 2.Dear Monica, Enclosed is quotation of flotation cell which capacity is 1-2t/h, pls check it, thx! If there is anything i can do for u about the machine, pls let me know without hesitate, i will be more than pleased to do so. Waitting for ur response, hope we can cooperate! Thx & regards, XX 3.Hi XXX, Which everything well with u and ur esteemed co. Can u get the quotation? I have visite ur website, learned that ur co. builds a long standing relationships with local artisanal mining, so, u buy the flotation cell for ur co. to manufacture ore or buy them for local artisanal mining? By the way, could u let me know the content of gold in the raw ore? Best regards, Yours XX
回盘备注:这是今天的询盘,希望老师帮忙看看有什么不当之处。
专家点评:三封回复邮件是一天之内回的吗?如果是的话,就不太妥当,会给客户做什么事都尾巴很多的感觉,不专业。客户宁愿看一封有价值的邮件也不愿看三封什么都没说清的邮件。如果因为出差等原因看到客户询盘但当天无法处理的则可以向客户说明回复时间。阅读你的邮件只是客户一天工作中的一个小细节,撰写邮件的时候考虑尽量周全,而不是回信之后不断追问和补充。
客户来询盘后提供一份产品目录和价格单,这事不需要专门的业务员来做,甚至工厂的技术人员还会做得更好。业务员的价值体现在转化客户上,而客户问什么答什么只是很被动的反应,以后跟进客户的时候一定要注意自己的思考,客户目的是什么?想知道什么?我要如何吸引客户注意力?客户可能会有什么疑问/反对意见,我要提前做什么工作?例如这个询盘,客户收到邮件后,至少会有三个疑问希望得到解答,1,产品是我想要的吗?2,与其它产品相比,我为什么要选这个?3,价格为什么是这样(比其他供应商高/低)?这些有提前想过吗?如果客户没有回复你,很可能就是这些疑问没有得到解答。不要等待第二次机会,大多时候做业务的都没有第二次机会,因为第一层筛选时就已经出局了。

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