[询盘案例库]我的类似邮件回复之后就是石沉大海,why?

询盘来源国家:Russian Federation 产品行业:WATER BIKE(amusement) 买家询盘:Dear XX,I’m interested in your product(s) 2012HOT SALE Attactive min Water bike / pedal boat water park/aqua boat/aqua bicycle/waterbikes 1.OEM&CE 2.Warranty period 1 year 3.11 years export experience in water bike 4.Eco-friendly,no pollution, durable the mister how much cost(stand)s one boat? possible hear your assortment? what deliver in Russia? 供应商回盘: Dear Mr.xxx ,This is xxx who is from XX CO.Ltd. Thanks for your inquiry and interest our trackless train.We are a professional amusemnt park equipment supplier in china, andwe have all kinds of many kinds of amusement equipment. Also we have abigforeign market now.For the water bike, By the way, most customers are more interested in this style.The follow are some basic point you maybe interested.And we have the best after service(warranty period 1 year) . 两种产品的规格参数:XXXXXIn order to give you better offer,pls sendus the specifications you required.And Which transportation do you want(by air-about 7days or by sea-about 25days)? because the different transportation have different price.And we have a discount if you have a order over 10 sets. I will offer you the Competitive price next time.Any questions ,pls contacts us asap!Looking forward to your early reply.Angelzhao xxxxxx 回盘备注:我的类似邮件回复之后就是石沉大海,音讯全无,很迷茫,不知道是那方面出了问题,希望老师给予帮助 专家点评:Hello, 买家是带着问题来的,结果你没有回答,反而又问了一堆问题回去,那买家是不是会想,即使再回复你,还是得不到任何答案,或者,买家对产品知识了解很有限,根本无法回答你的问题,何必浪费时间。例如你的问题,问买家选哪种,买家再问,有什么区别呢?你再回答,买家再问,价格有什么区别呢,你再回答……是不是你也觉得比较荒诞,多简单的方法,直接把可选产品,各对特点和价格对比放上来,买家不是就一清二楚了?因为手中有了这些资料,买家下次的问题肯定会更具体,而对你们的认可度肯定也不一样。
很多人都说第一次回复不要报价,那是针对很明显的比较可疑的询盘来说的,真正的买家耐心很差很差,第一次没得到专业的答复就不会给你第二次机会。我们常说自己多做功课,让买家少做功课,正是因为如此,你回答现在的问题时就要想到买家下一步的问题可能会是什么,能不能直接解决。
还有一点提醒就是,一定看清楚买家询盘的内容再回复,一字一句理解清楚,很多人都问为什么没回复啊,一看,根本就是答非所问,把买家问题放在一边只管说自己的,买家当然不认可了。

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