[询盘案例库]准确把握客户需求非常重要–[找产品确认产品细节]

询盘来源国家:乌干达

产品行业:金属工艺礼品

买家询盘:
I want to purchase 1000 of your product. Dear Sir or Madam,Greetings. I urgently need epoxy lapel pins for Uganda flag as attached, EAC Flag & Buganda Flag as attached. I will also need a crossed lapel pin for Uganda flag and EAC Flag SHAPED Like http://xxxx KINDLY SEND ME VERY URGENT QUOTATION AND IMAGES OF YOUR PAST WORK OR SAMPLES SO THAT I CAN SELECT SIZE AND SHAPES. ITS VERY URGENT.XX

供应商回盘:
Dear XX, Thanks so much for your enquiry on metal flag lapel pins. Glad to let you know we are pleased to service for you from no on.  Here points more details for flag lapel pin: 1) The common size for single flag pin is about 1 inch.Here we drwe the reference production artwork for you in Uganda flag and EAC single flag pin basedn on the 1 inch. (给客人的参考设计)2) The common size for cross pin is about 34*18mm; kindly please check the follow arwork for your designs. 3) (给客人的参考产品)4) The accessory is butterfly clutch and you can choose the gold plated and silve plated effect. 5) Our samples are free within 7days; lead time for 1 000pcs is 14days. 6) Process: stamping with soft enamel 7) Packing: with individual polybag 8) About the unit price, I will show you after you confirm the size and order quantity for each design. 9) More reference lapel pins: (参考产品)Dear XX, kindly please let me know your questions if you have. Await your reply and remainregards.XX

回盘备注:1) 客人后期的回复: Thanks XX. I have seen your sample art-work please note the shapes used for both crossed and single are not ok. Another thing is the colours are different. Compare your artwork colours with the attached Uganda flag colours. I have attached sample of your images, these are the shapes i need. Albert2) 我再回复客人: 因为我们之前的图稿颜色有点问题,这个回复客人只是修改了图稿的颜色供客人参考。之后客人就没有回复了,跟踪了几次都没有回复。想请教老师,在我的初次回复中有哪些问题呢?

专家点评:因为双方沟通的问题很具体,所以排除方法上的问题。不了解你最后跟客户沟通具体内容是什么,总的可能性分析如下,你可以参考:
1,在你回复图稿颜色有问题的时候,有可能会引起客户对你们专业度的怀疑,还不如说根据客户要求进行修改;
2,请确认清楚客户的邮件内容你已经仔细看了每个单词和附件内容并保证理解到位,如果这里有偏差也会让客户对你的专业度不放心(需要仔细比对前后你们沟通的设计图和客户的描述);
3,有可能客户已经找到合适的其他供应商,对于你们的产品来说,这种竞争是硬性的竞争,没有其它手段可以扭转的。

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