[询盘案例库]信息沟通的准确性有多重要?–[咨询产品细节与贸易条件]

询盘来源国家:United States
产品行业:文具类
买家询盘:RFQ Details Detailed Description Hello! Can you provide sun shape paper clips? They should be yellow/gold/mustard color (see yellow picture.) They should have 10 spikes total (see yellow picture) They should be between 1 inch – 1.25 inch long. (across spike to spike) The pink picture is of a real paper clip, but it has 9 spikes instead of 10. — Bonus: The following preferences I will consider depending on price. Price is the most important thing. I am interested in ordering 4 total colors as well. For example, in an order of 5000 clips, can you provide?: 1250 yellow 1250 blue 1250 green 1250 red. I am also interested in very cheap packaging. To fit 5-15 paper clips in. It would be nice if you can add a logo to the box. Thank you! Attached Files
供应商回盘:Dear XXX , NICE DAY! thank you for your inquiry of sun shape paper clip.i have sent the pric lise for your reference.are you recieved? if you have any doubt ,pls feel free to contact me we are sincerely looking forward to your email again. Best Regards! XX Factory Address:XX Item No. Picture Commidity material color Quantity package price (pcs)fob Remark products size carton box size 1(a) 10 spikes total Sun shape paper clip pet coated iron wire yellow,blue,green and red(you can choose the color) 5,000 pcs 10pieces/opp bagd,500opp/master boxes USDXX/pcs Production time:15-25days 1.25inch 40*27*29cm Remark: Please noted: All the clips can do OEM designs. 1.price terms :shenzhen fob 2. Shipment date: after deposit 18–25days. 3.Payment terms: T/T, 30% deposit, the balance before shipment. 4. Validity: in 30days.
回盘备注:客户后面没联系,不知道怎么跟进了?
专家点评:
1,你把握问题的灵敏度和准确度需要再提升,有好几个问题其实客户一开始都说明了的,但是中间你却好像什么都不知道一样,有些问题还不止一次反复,例如包装方面的沟通,如果同时有其他卖家跟进,你这么不专业的做法就很危险。 2,最重要的失误是最后跟客户来往的邮件,可以说客户最关心也最担心的问题你始终没有回复到点子上,没有给客户下面明确的答复,你可以再重新仔细看下客户的邮件和你的邮件,一个单词一个单词把客户的意思看明白,这时候你不能自己怎么方便怎么来,你忽略的任何一个细节都可能是客户极其关注的,我看下来能够很明确地知道客户的具体需求是什么,顾虑是什么,而你显然没有帮客户解决掉这些问题。当然并不是说一定照客户的要求来,客户也配合你们好几次了,但要明白客户的顾虑是什么,即使是替代方案,也要把客户的需求放在首位。所以,这样的沟通会导致客户在服务体验度上降低很多。 3,同样,因为前两项的原因,导致你整个的跟进效率很低,双方的信息匹配很慢,假设此时还有别的供应商在跟进,一旦某些方面做得比你强,你就没机会了。以后要注意这方面的优化。

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