[询盘案例库]看我如何应对专业且用心的买家

询盘来源国家:以色列
产品行业:电池测温仪

客户询盘:
Hello Andrew,
We are interesting in Env. Chambers, and would like to purchase one for battery temp. testing.
It should be -40°C ~ +150 (minus is more important), not too big, something like 500x500x500 internal space. With programmable control. Your LY-280 seems to be ok.
I have a question regarding working at positive temp. higher than 25°C, for example heating to 40°C, I need to activate the cooler also, so heating works with cooler!!!.
Should I activate cooler or it is automatically?
What is the noise factor (in dB)?
I need quotation and lead-time?
Thank you

供应商回盘:
Dear ****** :
Hope this email finds you well !
thanks for your inquiry ,we are very glad to help you with your battery test.
Attached is our quotation ,please check !
Regarding working at positive temp. higher than 25°C, for example heating to 40°C, no need to activate the cooler,it is automatically.so heating works with cooler.
The noiseis less 70 dB.
Production period is 60 days!
if you have any question ,please do not hesitate to ask !
best regards
Andrew

专家点评:
1. 这位供应商回复的不错,还可以再用简短的话介绍下你们公司的特长所在,个人意见、还可以顺带问问客户的销售市场,关于这种产品的销售趋势跟优势;

2. 从买家询盘能看出来,是一位非常专业且用心的买家,在询盘中准确的写出了供应商的名字,所以当我们收到这样的询盘时,应该要多花些时间和精力来回复买家,建议不要用千篇一律的模板回复;

3. 如果这是一位初次联系的买家,建议报价不要以附件的形式发送,以免被买家邮箱屏蔽,而造成了买家以为我们没有回复的情况;

4. 通过这个案例能看出这位供应商在询盘回复上也是有一定的技巧,但是也存在一些不足的地方,比如供应商的回盘并不长,但是却出现了四处感叹号,建议里面最好避免出现感叹号!感觉有点命令的口气。please check!和kindly check.应该会让看信的人有不一样的感觉。

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