[询盘案例库]面对特殊需求,要及时解决问题

国家: 约旦

产品行业:拖挂车配件

买家询盘:we need all these documents for our ministry of transportation,becasue they will not allow any axles to use it here, they start askingfrom where axles[where is there calculation[who made them[even some bad brands from china[ made many problems here[ so that they asking for everything regarding this issue,?i would like to ask about theother thing which is called engineering department design file or report ,, canyou send your design calculation for your axles,,, according to what you aredesigning ,, or you only copy pate from any product ??? do you have calculationreports ??
供应商回盘:i will give the document when my engineer back from india .

回盘备注: 约旦交通部三个月前加强了对车桥进口的审核???

点评:
询盘分析: 询盘中客户提到交通部需要这些文件”need all these documents for our ministry of transportation”,并涉及到相关问题:谁生产的,从中国进口到的不好的牌子等。并且要工程部的设计报告”engineering department design file or report”。应该比较重视质量和市场信誉。
询盘回复:简单的说了等工程师从印度回来后给他文件。没有针对客户说的交通部关注的问题回复,比如,可以介绍下自己工厂的情况,出过的质量比较好的牌子,之前客户的质量反馈等。
跟进建议;工程师回来后发客户需要的文件。简单介绍下公司的情况,出过约旦质量比较好的牌子,之前客户的质量反馈等。关于“约旦交通部三个月前加强了对车桥进口的审核?”这个问题可以问下之前比较关系比较不错的约旦客户。或者关注下相关专业论坛。

—–精彩点评来自aninie老师

如果您也需要询盘实例分析指导,请提交