[询盘案例库]思路比较模糊,要与客人有情感或者事件交流的

询盘来源国家:Columbia
产品行业:Game Machines

买家询盘:
How are you?This is Johanna from Colombia South America, i have my own business related with kids enjoyment.I am looking for 1 or 2 sets of kids riding machines. I am looking for small machines like the Kiddie Ride-Steam Boat you publish in Alibaba.Please, kindly provide: 1. Catalog with the designs and prices. 2. Minimum order quantity 3. Coins from different countries are Workable?, is it possible to change the coin`s size to my country one?, what is the procedure to do that? 4. How much does it cost the shipment of 1 or 2 machines to Bogotá, Colombia?I would appreciate your early reply in advance.Sincerely,Johanna Arevalo
供应商回盘:
Dear Johanna, Well received your inquiry with many thanks. This is Jennifer from Guangzhou Lanzheng Biotech.Co,.Ltd. Well noted that you are interested in the Kiddie Rides Machines,and enclosed you will find the Quotation for some of our items for your kindly reference.Also,pls find the attached pictures you may interested in. Minimum order quantityNormally,we can accept 1 piece as a sample order. Delivery Time 5 days for production after receving your deposit and about 15 days for delivery after receving your balance. Payment TermWe support T/T at this stage.(i,e 30% deposit before production and 70% balance before delivery.) Shipping Fee for 1/pc with bulk-cargoUSD 225 What’s your comments for this product now? If you have any questions pls feel free to contact me. Waiting for your early reply. Best Regards,Jennifer
回盘备注:这位客户一共来往过几封邮件,最近一次来往是客户向我们要产品运作的视频,我们也把视频发送给客户了。值得一提的是,客户当时看中的是三个产品,但由于某些原因,我们只给客户提供了一个产品的视频。给客户发了视频后,客户就没音讯了,试过3天后跟进过客户,也试过在TM上留言,甚至是一看到客户的TM上线,就马上和客户打招呼,但是客户依然没有音讯!想请教一下各位专家,是什么原因导致客户突然与我们中断联系的呢?

专家点评:Hello,
针对目前有的信息,我想对此邮件评论如下。
Hola Senorita Johanna
Buenos dias
It is really nice you are doing the business for the kids, I am happy that can assistant you, 
About your question list please check out as below.
Provide: 1. Catalog with the designs and prices.
Yes, sure here is the catalog, and some of them I marked the price you might be interested in.
(细心挑选,推荐几款热销的,标注价格和颜色,体现你邮件不是模板回复)
2. Minimum order quantity
For quantity: we can offer you 1 set as a trial order, the production date: 5days,
the shipment arrange : within 7 working days.Payment terms: 30% in advance, 70% after video inspection products before shipment.
(回答问题,排列有序点,别太随意)
3. Coins from different countries are Workable?, is it possible to change the coin`s size to my country one?, what is the procedure to do that?
Coins can be one kind, yes, we can change the coin’s size according your requirement.
We need change the part of XXX, please check out this picture of the mould. Thank you.
(这个问题完全没有回答,莫非想让客人猜啊呵呵,问你专业的问题,你要做的专业,有图片有注释这个是不可缺少的)
4. How much does it cost the shipment of 1 or 2 machines to Bogotá, Colombia?I would appreciate your early reply in advance.
For one set machine, Bogota Colombia,
The weight: XXXKG the Size: XXX CBM Package: Export Wooden case.
It is $225 for the shipment, you also need compare freight your site to check which one is better. Thanks for your time.
Any questions please contact me. Also  My skype is : XXXXX hope you can friend me. Thank you.
Adios~
(海运价格是否过高?让他去比较海运去,你不说他也会去做,就大度点,让他顺势去查吧)
这个回复是规规矩矩的,没有耍花招的邮件。因为客人是个女性,自己创业,所以费用精打细算,尽量的把内容详见的展现给客人即可。 如果你的报价合适的话,她不会平白无故消失的。
知道她母语为西班牙语。那么为什么不放句西班牙语,找找共鸣点呢。万一她喜欢呢。
—–精彩点评来自 lewis 老师

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